From Nvidia:

ServiceNow and NVIDIA are partnering to introduce telco-specific generative AI solutions to enhance service experiences for the telecommunications industry. Now Assist for Telecommunications Service Management uses NVIDIA AI to boost agent productivity and improve customer experiences. This industry-first solution aims to drive cost savings and improve operational efficiency for telcos globally.

The Now Assist platform includes features powered by ServiceNow large language models and NVIDIA AI software like Triton Inference Server and NeMo. Telco customer service agents can leverage GenAI to enhance productivity with chat summarization and agent assist capabilities. Service assurance teams benefit from GenAI to rapidly understand incidents, improving resolution time and customer experiences.

BT is among the early adopters of digital platforms and automation in the telco industry. By partnering with ServiceNow, BT seeks to consolidate legacy service management platforms into a single system. Now Assist for TSM is considered a major evolution for telcos, aiming to automate workflows, decrease manual tasks, and deliver superior customer experiences through AI technology.

ServiceNow and NVIDIA plan to develop additional telco-specific GenAI use cases tailored to customer needs. The companies aim to address the industry’s challenges and drive business transformation for telcos on a global scale. This partnership builds on the companies’ commitment to leveraging AI responsibly and ethically, ensuring safe and effective deployment for clients. Now Assist for TSM is available for implementation today for telcos seeking to optimize operations and elevate customer service.



Read more at Nvidia: ServiceNow and NVIDIA Expand Partnership With Introduction of Telco-Specific GenAI Solutions to Elevate Service Experiences