The IP Telephony Market was valued at USD 33.35 billion in 2024 and is expected to reach USD 72.21 billion by 2032, growing at a CAGR of 10.20% from 2025-2032. The shift to digital operations is driving demand for IP Telephony, offering cost savings, flexibility, and enhanced connectivity for businesses globally.

The market is seeing increased integration with CRM and cloud-based platforms, enhancing flexibility, customer engagement, and collaboration. VoIP integration with CRM systems can boost customer engagement by 25%, making IP Telephony a strategic asset for modern enterprises focused on efficiency and digital agility.

In 2024, the Integrated Access/SIP Trunking segment led the market with a 58.48% revenue share, offering cost-effectiveness, scalability, and seamless integration with existing PBX systems. The Hosted IP PBX segment is expected to grow at the fastest CAGR of 11.92%, driven by cloud-based solutions that reduce costs and support remote work.

North America currently leads the IP Telephony Market with a 37.82% share, driven by early VoIP adoption and strong broadband infrastructure. Asia Pacific is projected to grow the fastest at a CAGR of 11.58% from 2025-2032, fueled by digitalization and rising SME activity in China, India, and Indonesia.

Recent developments include Cisco Webex Calling and Microsoft Teams Phone competing in the UCaaS market, offering seamless integration with hardware and deep Microsoft 365 integration respectively, driving innovation in the industry.

Read more at GlobeNewswire: IP Telephony Market Size to Surpass USD 72.22 Billion by