NatWest partners with OpenAI to enhance customer experience, combat fraud using AI.

From Yahoo Finance: 2025-03-20 07:57:00

NatWest partners with OpenAI to enhance digital assistants and customer support using AI, aiming to improve customer experience, cut costs, and combat financial fraud. NatWest will access OpenAI products, including generative AI to streamline fraud reporting. In the first half of 2024, over £570 million was lost to payment fraud in Britain. AI-powered digital assistants have boosted customer satisfaction by 150%. OpenAI was co-founded by Sam Altman and Elon Musk in 2015 with a vision to develop AI for the good of humanity.



Read more at Yahoo Finance: NatWest seals milestone UK banking collaboration with OpenAI