From Quiver Quantitative:



The U.S. Department of Transportation is investigating major U.S. airlines’ frequent flyer programs for potential deceptive or unfair practices. The review includes clarity of award ticket booking, transferability of miles, and notice provided to consumers before program changes. Delta and United Airlines are among the carriers being scrutinized. Congressional pressure has added to the scrutiny, with concerns about unfair practices and hidden fees. The investigation could lead to reforms in program transparency, award booking accessibility, and mileage value stability. Proposed legislation aims to regulate credit card fees and ensure consumer choice in credit card transactions, but airlines are lobbying against it. Delta has already made revisions to its frequent flyer program following member feedback. The outcome could have significant implications for both airlines and consumers participating in loyalty programs.



Original: Scrutiny Intensifies on U.S. Airlines’ Frequent Flyer Programs