From CNBC:

Retail has changed dramatically due to covid-related shocks, resulting in merchandise shortages, excess inventory levels, and shifting consumer demands. Retail leaders are now building businesses for the future and making changes that will transform the industry. Several retail industry leaders believe the future of retail stores will be small, efficient, omni stores located in better and more central locations. Furthermore, the role of stores will be more experiential and may act as mini distribution centers. Technology, data, and machine learning will be disruptive forces in the retail industry’s future, impacting predictive analytics and the customer’s demand. The industry is also considering increasing strategies to interact with customers online and continuing to implement more conversational commerce.



Read more: Future of retail predictions