From NASDAQ: 2024-04-10 11:45:00

Best Buy has partnered with Google Cloud and Accenture to introduce gen AI technologies into customer support. A gen AI-powered virtual assistant will be launched to offer self-service options for troubleshooting and managing orders. Advanced tools will assist customer care agents in real-time, streamlining problem resolution and improving customer experience.
Through the collaboration, Best Buy is creating an AI-driven assistant for front-line employees, enhancing customer service in-store. Leveraging Google Cloud products and Contact Center AI, the initiative aims to elevate customer service technology. The partnership reflects Best Buy’s commitment to innovation and technology in improving customer satisfaction and business growth.



Read more at NASDAQ: Best Buy (BBY) Unites With Google Cloud for AI-Powered Service