From CX Today: 2024-04-02 15:26:23

OpenAI’s Voice Engine solution warns companies to move on from voice authentication. The tool generates natural-sounding speech and encourages phasing out voice-based authentication for security reasons. The company also emphasizes the need to track the origin of audiovisual content and educate the public on deceptive AI content.

Voice Engine from OpenAI provides significant opportunities for customer experience, such as reading assistance and translation services. It can support vulnerable customers and non-verbal individuals, sparking innovation in CX. Additionally, it could help patients with speech conditions recover their voices, showcasing exciting applications.

Fraudsters are using synthetic voice to target contact centers, bypassing authentication steps and altering customer information for malicious purposes. Scammers can access passwords, order credit cards, and create clones of IVR systems to deceive customers. This rising threat poses significant risks to businesses and society, prompting urgent discussions on tackling synthetic voice fraud.



Read more at CX Today: OpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning Tool