Restaurants testing AI for drive-thru orders to reduce labor costs

From CNBC: 2024-07-03 11:07:46

Restaurants are turning to AI to cut labor costs at drive-thru lanes. California’s wage hike to $20/hr has accelerated the shift towards automation. McDonald’s ended its AI drive-thru trial with IBM due to challenges with accents. However, chains like Taco Bell and White Castle are expanding voice-ordering tests with positive feedback.



Read more at CNBC: McDonald’s, Yum, Wendy’s test tech