Taco Bell plans to use AI for drive-thru orders, joining rivals and seeing success

From CNBC: 2024-07-31 13:36:07

Yum Brands plans to use artificial intelligence for drive-thru orders at Taco Bell locations by the end of the year, expanding globally. The company joins rivals in testing voice AI for faster service, reduced labor costs, and upselling opportunities. McDonald’s ended its AI trial with IBM, while Yum Brands saw success in its pilot. KFC in Australia is also testing this technology. Earnings report expected soon.



Read more at CNBC: Taco Bell to roll out AI drive-thru ordering in hundreds of locations