Delta Air Lines faces lawsuit from passengers seeking refunds after computer outage, potential financial impacts

From Nasdaq: 2024-08-07 17:31:37

Delta Air Lines faces a class action lawsuit from passengers seeking refunds after a computer outage in July. Passengers allege Delta breached its contract by not providing automatic refunds and offering only partial refunds if legal claims were waived.

The outage left passengers stranded, incurring extra costs for rebooking and accommodation. One plaintiff missed a $10,000 cruise, with Delta offering only $219.45 in compensation. The lawsuit accuses Delta of unjustly enriching itself at the expense of customers.

The outage affected over 8 million computers worldwide and was traced to a flawed software update from CrowdStrike. Delta estimated a $500 million loss from the incident. Legal battles continue between Delta, CrowdStrike, and Microsoft, with potential financial impacts and customer compensation improvements being closely monitored.



Read more at Nasdaq: Delta’s $500M Outage Woes: Passengers File Lawsuit for Refunds and Damages