From NVIDIA: 2024-11-21 10:00:56

AI agents are transforming customer service by automating routine tasks, boosting efficiency, and increasing customer satisfaction. Industries like healthcare, government, and IT are adopting AI-powered tools to enhance customer conversations and productivity. AI agents powered by NVIDIA NIM microservices deliver fast, personalized support tailored to diverse customer needs.

Key steps for designing AI virtual assistants for customer support include collecting and organizing customer data, using memory functions for personalization, and building an operations pipeline for continuous improvement. Digital human interfaces add warmth and personality to the customer experience, enhancing service interactions with a touch of real-world flair.

NVIDIA NIM microservices enable AI agents to understand complicated customer queries, access enterprise knowledge bases, and communicate naturally across languages. Tools like NVIDIA NIM for Large Language Models and NeMo Retriever NIM enhance AI agents’ capabilities to provide accurate and context-aware responses. These microservices power AI agents to deliver efficient and effective customer support experiences.



Read more at NVIDIA: How AI Agents Improve Customer Service