From GlobeNewswire: 2025-02-11 16:10:00

Freshworks Inc. announced strong Q4 financial results with revenue growing 22% YoY to $194.6 million. GAAP (loss) from operations was $(23.8) million, while non-GAAP income from operations was $40.3 million. Net cash provided by operating activities reached $41.4 million. Full year 2024 revenue was $720.4 million, representing 21% growth.

Key metrics for Q4 included 22,558 customers contributing over $5,000 in ARR, with a net dollar retention rate of 103%. Recent business highlights included onboarding New Balance, Rawlings Sporting Goods, and other new customers. Freshworks also announced new leadership appointments and a strategic agreement with Unisys.

For Q1 and full year 2025, Freshworks expects revenue growth of 15-17% and 12-14%, respectively. Non-GAAP income from operations is estimated at $32.5-$34.5 million for Q1 and $131.0-$139.0 million for the full year. Non-GAAP net income per share is forecasted at $0.12-$0.14 for Q1 and $0.52-$0.54 for the full year.

Freshworks uses non-GAAP financial measures to evaluate performance, with adjusted free cash flow of $41.7 million in Q4. Operating metrics include 22,558 customers with over $5,000 in ARR and a net dollar retention rate of 103%. Revenue is adjusted for constant currency to assess business performance excluding foreign exchange fluctuations.

The company’s GAAP net loss was $(21.9) million in Q4, with non-GAAP net income reaching $42.9 million. Non-GAAP diluted net income per share was $0.14. Adjusted free cash flow for the quarter was $41.7 million, with an operating cash flow margin of 21%. Full-year revenue reached $720.4 million, representing 21% growth.



Read more at GlobeNewswire:: Freshworks Reports Fourth Quarter and Full Year 2024