From Yahoo Finance: 2025-03-28 15:37:00

Commonwealth Bank of Australia (CommBank) has launched a Seattle Tech Hub in the US to boost AI capabilities and customer service. The hub will engage in an exchange program with industry giants like AWS and Microsoft. The focus is on implementing AI solutions to help small business customers manage finances efficiently.

AWS Agentic AI VP, Swami Sivasubramanian, praises CommBank’s move to Seattle, expecting mutual learning opportunities. CommBank aims to enhance customer experiences through technology leadership. The bank’s CEO emphasizes the importance of technology in delivering superior customer service to their 16 million clients.

To accelerate AI adoption, improve customer experiences, and support staff, CommBank expanded its partnership with Anthropic. The Seattle Tech Hub is part of CommBank’s strategic plan to be at the forefront of innovation and provide a competitive advantage in the banking sector.

Read more: CommBank opens Seattle Tech Hub for AI advancement