From Yahoo Finance: 2025-04-23 10:38:00

Zoom unveiled new AI-powered features for their Workplace platform, marking a significant transformation. With GenAI and agentic AI capabilities, the platform offers customization options like the Zoom Custom AI Companion add-on and productivity boosts with Zoom Tasks with AI Companion.

The Custom AI Companion add-on allows organizations to tailor Zoom AI to their needs for $12 per user per month. Zoom Tasks with AI Companion automates action items, boosting productivity by handling tasks like scheduling meetings and generating documents, benefitting team collaboration and various industries.

Zoom faces competition from tech giants like Microsoft and Google, along with rivals such as RingCentral and 8×8. Zoom’s evolution into a multi-functional platform sets it apart, offering features for contact centers, sales, and industry verticals, positioning it for success in a competitive landscape.

Read more: Zoom continues to impress with the latest round of workplace enhancements