Lyft CEO says he swears by ‘falcon mode’ leadership to fight off the ‘enshittification’ of his company
From Yahoo Finance: 2025-05-02 16:32:00
Lyft CEO David Risher introduces “Falcon Mode,” a leadership framework based on customer obsession, operational excellence, and purpose-driven growth. By balancing big-picture strategy with operational detail, Risher aims to combat the erosion of product quality in pursuit of short-term gains. This approach has led to significant improvements in driver incentives, rider savings, and overall customer experience. Risher emphasizes the importance of deliberate operational deep dives and clear communication to drive impactful change throughout the organization.