From Cointelegraph
June 18, 2025 10:15 AM:

Pi Network users are facing major issues with the upcoming mainnet migration on June 28, 2025. Problems include KYC issues, 2FA errors, and wallet balance discrepancies, leading to frustration and confusion. Despite following migration steps, many users are encountering technical failures and lack of support from Pi Network.

Pi Network, launched in 2019, allows users to mine cryptocurrency via a mobile app. The mainnet launched in early 2025, with the Horizon Upgrade bringing core functionalities and a $100-million ecosystem fund. To migrate tokens, users must complete a five-step checklist, including KYC verification and 2FA security.

KYC challenges are a major roadblock for many Pi Network users, with thousands reporting issues passing the verification step. Some users are stuck in a limbo state with zero balances and stalled migration. Despite efforts to resolve KYC syncing errors, many users remain unable to transfer their Pi tokens to the mainnet.

Users are also facing 2FA problems, with many not receiving verification emails or experiencing migration resets. Lack of communication from the Pi Core Team is fueling frustration. The vague timeline for 2FA rollout and absence of support are causing speculation about deeper infrastructure delays.

Even users who have completed KYC and 2FA are seeing zero balances in their Pi wallets after migration. Some report balance disappearing moments after appearing. Community developers speculate that backend sync failures and UI delays are contributing to these issues, leading to a drop in Pi coin’s price and trust.

Pi Core Team is working on technical fixes for KYC, 2FA, and wallet sync failures. Users are advised to check Mainnet Checklist, verify 2FA settings, clear cache, and update the app. Chinese users were given a compliance video to resolve migration issues. Still, there is no clear roadmap for full resolution.

As the June 28 mainnet migration wave approaches, Pi Network faces a critical test. Balances are expected to vanish and wallet states remain broken. Trust issues are growing, impacting user confidence and the platform’s credibility. Risks of continued failure include user exits, eroding community sentiment, increased scams, and regulatory scrutiny. The burden is on the Pi Core Team to restore functionality and regain user trust for Pi Network’s success.

Read more at Cointelegraph: KYC Errors, 2FA Fails & Wallet Balance Issues