The Commonwealth Bank of Australia (CBA) is cutting 45 call centre jobs due to AI chatbot implementation. The bank is investing over A$2bn in operations, potentially changing roles. The Finance Sector Union (FSU) advocates for retraining affected workers. CBA denies job cuts are linked to offshoring, offers reskilling opportunities.

CBA informed FSU of job cuts due to AI, marking a first in banking. 68% of Australian businesses use AI, shifting customer service jobs to chatbots. CBA emphasizes redeployment and support for affected employees. The bank plans to provide reskilling opportunities for impacted workers.

Read more at Yahoo Finance: CBA cuts jobs amid AI chatbot rollout