Key performance indicators (KPIs) for dispatchers include Revenue Per Mile, Deadhead percentage, and on-time performance.

Dispatchers play a crucial role in the success of carriers, but many overlook key performance indicators (KPIs). Revenue Per Mile is often misunderstood, leading to financial losses. Deadhead percentage and on-time performance are critical metrics for dispatchers to track. Dwell time, utilization, turn time, and target revenue are also key KPIs to ensure operational efficiency and profitability. Bookings off load boards should be limited to under 40%. Tracking these KPIs can significantly impact a carrier’s bottom line.

Read more at Yahoo Finance: The KPI Breakdown Every Dispatcher Should Know