Podium’s AI BDC solution is now officially in program with FordDirect, allowing Ford dealers and Lincoln retailers in the US to access the AI Employee known as ‘Jerry.’ This integration aims to improve customer conversations, boost sales, service bookings, and lead conversions. The AI BDC responds instantly to leads, resulting in a 80% increase in after-hours appointments, 10% boost in appointment show rates, 70% reduction in lead response times, and 30% improvement in lead-to-sale conversions. FordDirect CEO Dean Stoneley praised the partnership, emphasizing the benefits for customer engagement and satisfaction. Source: Just Auto.

Read more at Yahoo Finance: FordDirect partners with Podium for AI-powered dealer conversations with customers