NBA star Kevin Durant has regained access to his Bitcoin account on Coinbase after being locked out for years. Durant and his agent, Rich Kleiman, joked about the predicament at a conference in Los Angeles. The case has sparked a wider discussion about Coinbase’s customer services and support. Durant purchased Bitcoins in 2016 when it was trading between $360 and $1,000. Now, Bitcoin is trading around $116,000. Durant and Kleiman, who are investors in Coinbase, did not disclose the size of Durant’s Bitcoin holdings. Coinbase CEO Brian Armstrong addressed users’ concerns over the quality of the firm’s support services, promising to put a big focus on improving customer support. Users have criticized Coinbase in the past for various customer service issues, including a data breach in 2021 and dissatisfaction with the company’s live phone support line. Armstrong emphasized the importance of improving the products and providing a faster, higher quality experience for users who need support. Coinbase runs an around-the-clock assistance hotline for users and offers self-help resources for basic troubleshooting.

Read more at CNBC: Kevin Durant has access restored to his Coinbase bitcoin account after years