Totango has been named a Leader in The Forrester Wave™: Customer Success Platforms, Q4 2025, with a score of 4.5 out of 5 in Strategy, the highest in the evaluation. It received the highest scores in criteria such as Roadmap, Innovation, and Pricing Flexibility & Transparency.

Forrester’s evaluation highlighted Totango’s clear vision centered on customer-led growth, strong innovation with AI-powered product development, and differentiated pricing model based on revenue under management.

Following the acquisition of Parative, Totango’s new CEO Keith Frankel is leading the company in developing a new approach to post-Sales, focused on measuring customer outcomes and leveraging AI for growth.

Keith Frankel emphasized the importance of customer ROI in post-Sales, stating that traditional approaches are no longer adequate. Totango is charting a new course for post-Sales, focused on measurable outcomes and transforming post-Sales into a growth engine.

For more information on Totango’s recognition and its customer growth platform, visit their website. Forrester does not endorse any company or product in its research publications and opinions are subject to change.

Read more at Globe Newswire.: Totango Named a Leader in Customer Success Platforms