CUPE 8125, representing over 4,700 cabin crew members at WestJet and Encore, praised the airline’s decision to reverse its controversial 28-inch-pitch seat configuration. The union highlighted concerns from employees and passengers about challenges and reduced travel experience with the denser cabin layout. Cabin crew were not responsible for these corporate decisions, leading to increased passenger frustration and aggression towards flight attendants. CUPE 8125 stressed the importance of frontline experience in corporate decision-making for a successful business. Moving forward, the union is calling for meaningful engagement with flight attendants and their union before implementing decisions affecting working conditions and passenger safety.

Read more at Nasdaq: CUPE 8125 Applauds WestJet’s Reversal Of 28-Inch Seat Plan, Calls For Greater Engagement With Crew