Delta CIO Rahul Samant retires after 10 years of service, effective March 1. Amala Duggirala appointed as chief digital and technology officer, starting Jan. 12, reporting to CEO Ed Bastian. Samant led technology transformation, cloud migration, and partnership with IBM and AWS to enhance customer experience.

Under Samant’s leadership, Delta underwent significant technology transformation, focusing on innovation and developing tech leaders. The airline’s push to the cloud, management of disruptions like the CrowdStrike outage, and partnerships with IBM and AWS highlighted the importance of tech modernization in improving customer experience.

Duggirala’s dual role as chief digital and technology officer at Delta signals a trend of consolidating technology departments across businesses. CEOs are seeking transformational executives to lead tech initiatives, expanding influence into data, AI, and transformation. This move reflects the airline’s commitment to leveraging technology to enhance the customer experience.

Read more at Yahoo Finance: Delta CIO to retire after a decade of service