AI is revolutionizing retail and CPG operations, improving customer analysis, segmentation, and demand forecasting. Companies are enhancing customer engagement and catalog enrichment through AI agents and physical AI systems. NVIDIA’s survey shows 91% actively using or assessing AI, with 89% reporting revenue increase and 95% cost decrease.

Open source is crucial in retail AI systems, allowing flexibility, governance, and rapid innovation scaling. 54% mention improved employee productivity, 52% operational efficiencies, and 41% enhanced customer service from AI. 89% reported revenue increase, with 30% seeing over 10% rise, and 95% cost reduction, with 37% saving over 10%.

Agentic AI is making waves in retail, with 47% using or assessing AI agents. Goals include increased process speed, enhanced customer experience, and improved decision-making. AI is providing resilience to supply chain challenges, with 64% facing increased complexity. AI optimizes inventory, forecasting, and operational efficiency, meeting customer expectations and enhancing transparency.

Physical AI is gaining traction in retail, enhancing infrastructure and operational efficiency. AI systems go beyond task automation, responding to workforce pressures and logistical complexity. Download NVIDIA’s “State of AI in Retail and CPG: 2026 Trends” report for detailed insights and explore their AI solutions for retail.

Read more at NVIDIA: From Warehouse to Wallet: New State of AI in Retail and CPG Survey Uncovers How AI Is Rewiring Supply Chains and Customer Experiences