Five9, Inc. (NASDAQ:FIVN) was downgraded by Piper Sandler analyst James Fish on January 4 from Overweight to “Neutral” with a price target of $21.00, citing execution challenges that may limit upside potential.

The company is facing challenges in gaining market share in the contact-center-as-a-service market, positioning challenges in the upmarket segment, and increased competition, leading to a deceleration in growth to less than 10%.

Despite efforts to shift toward more consumption-based offerings, AI concerns continue to weigh on primarily seat-based models like FIVN, prompting analysts to suggest that the best medium-term path may be going private.

Read more at Yahoo Finance: Piper Sandler Downgrades Stock to Neutral