T-Mobile faced customer loss in 2025 due to price hikes and plan changes. Postpaid phone churn increased, reaching 0.89%. Americans seek cheaper plans, prompting T-Mobile, Verizon, and AT&T customers to consider switching carriers. The average single-line phone plan costs $76 per month, with 42% seeing bill increases.

T-Mobile risks losing 75.9 million customers due to high pricing. Srini Gopalan replaced Mike Sievert as CEO to implement a digital transformation. T-Mobile reportedly laid off account executives and sales managers in December. Employees claim layoffs in various departments this month, causing uncertainty.

Verizon also laid off employees after losing customers. Tech industry layoffs increased in 2025 due to AI and economic uncertainty. Companies plan to explore AI in the workplace, leading to job cuts. Kara Dennison predicts AI will reshape the job market, displacing routine roles and creating new categories of work.

Read more at Yahoo Finance: T-Mobile quietly makes cold move as loyal customers leave