COPC Inc. releases COPC CX Standard, Release 8.0, a performance management system for global organizations to improve customer experience operations. The framework, created three decades ago, now includes features for managing live agents, AI, chatbots, and self-service in a unified manner. The release represents a significant evolution in the standard’s history.

Key features of Release 8.0 include unified management across channels, built-in AI governance, service journey focus, flexibility in metrics, and operational depth. This provides leaders with specific guidance on implementing the framework in both in-house and outsourced service centers. The unified approach to human and technology performance positions CX leaders well for the future.

The COPC CX Standard was established in 1996 by senior leaders from global organizations to achieve and sustain high performance. The COPC Standards Committee continues to meet biannually to ensure the standard evolves with changing customer expectations and industry dynamics. Release 8.0 is available now, with upskill training starting in March 2026 for individuals who completed training on Release 7.0 or 7.1.

COPC Inc., founded in 1996, is the global authority on transforming customer experience operations. The company offers advisory, training, certification, and implementation expertise to help organizations bridge the gap between high-level CX strategy and operational execution. Headquartered in Winter Park, FL, COPC Inc. operates globally in Europe, the Middle East, Africa, Asia Pacific, Latin America, India, and Japan.

Read more at GlobeNewswire: COPC Inc. Announces the new COPC Customer Experience (CX)