Target clarifies no changes to self-checkout policy despite reports of theft, aims to improve customer experience
From Yahoo Finance: 2025-05-06 15:51:00
Target Corp. clarifies that it hasn’t made recent changes to self-checkout policies due to theft or dissatisfaction, despite media reports. The 10-items-or-fewer rule was announced over a year ago based on customer feedback. Transaction times have improved with both human and automated checkouts, per Target’s recent fact sheet. Some surveys suggest self-checkout contributes to shoplifting, but only 15% admit to it. Retailers must balance technology with customer experience. Target plans to continue evolving checkout options to meet customer needs.