From Yahoo Finance: 2025-05-14 07:52:00

Technology is reshaping the banking industry, with 55% of US bank customers using apps or phones for managing their accounts. To stay competitive, banks must innovate while maintaining trust and security. Strategies include strategic technology investments, cybersecurity enhancements, data analytics for personalized services, and AI automation for efficiency gains. Collaboration with fintech companies can drive innovation and expand service offerings. Despite digitalization, human interaction remains vital, especially in community banking. Branches are evolving into centers for financial advice. Leaders must balance digital efficiency with personal service to meet evolving customer needs and values.



Read more at Yahoo Finance: The future of banking: Advice for modern leaders