Salesforce updates Agentforce platform to enhance AI governance controls.

From Yahoo Finance: 2025-06-24 09:16:00

Salesforce updates Agentforce platform to address AI governance challenges, offering a command center and expanded model options for enterprise customers. The company aims to enhance agent adoption, feedback, and success rates with pre-built industry actions and interoperability support. Salesforce plans to continue building agent management tools and emphasize interoperability in its strategy.

PepsiCo partners with Salesforce to deploy Agentforce, advancing its AI agenda with a focus on digital transformation and cloud goals. The food and beverage giant is deploying Agentforce in customer service operations and preparing for wider rollout across regions and departments in 2026. Upskilling employees and rethinking processes are key focus areas for successful integration of agents.

Read more: Salesforce debuts Agentforce 3, adds governance controls