From Quiver Quantitative:



Retailers like Amazon and Macy’s have implemented new fees and stricter return policies for online purchases, with about 40% of retailers now charging for online returns. Amazon has shortened its holiday return window by three weeks, only accepting returns for items purchased from November 1 onwards. Best Buy, Costco, and Kohl’s have maintained their return policies with varying degrees of leniency and charges for online returns.

Some retailers like Macy’s have introduced fees for online returns, specifically targeting non-members of their loyalty programs. Marshalls and T.J. Maxx have increased their return-by-mail fee to $11.99, although in-store returns remain free. Staples has shortened its return window by nine days, while Walmart maintains free online returns with a January 31 deadline for most items purchased in the October-December period.

Consumers are encouraged to read return policies carefully to avoid fees or being stuck with an unwanted purchase. If a retailer charges for online returns, bringing the item back to a physical store can be a cost-free alternative, and with the landscape of return policies becoming more complex, consumers need to be vigilant to navigate the changes effectively.



Read more: Navigating the Maze of Holiday Return Policies