Infosys launches the Infosys Customer Experience Suite for Salesforce, offering solutions for automating customer engagement processes. The suite integrates AI-driven automation across sales, service, and marketing channels, leveraging Infosys Topaz and Salesforce’s AI capabilities. It aims to improve customer interactions, comply with regulations, and enhance enterprise operations.

Salesforce’s global alliances SVP Phil Samenuk praises the collaboration, highlighting the Agentforce platform’s value for enterprises. Infosys deploys the suite in production environments, delivering operational improvements. Fluido, an Infosys subsidiary, contributes to projects involving AI-driven customer experience enhancements for research institutes and media companies.

Infosys acquires a 75% stake in Versent Group for A$233m, enhancing its digital transformation capabilities. The Customer Experience Suite for Salesforce aims to provide scalable automation tools for enterprises undergoing digital transformation. Infosys emphasizes the role of agentic AI in reshaping business operations and empowering businesses in the new era.

Read more at Yahoo Finance: Infosys debuts AI-powered Customer Experience Suite for Salesforce