Fintech firm FIS and Glia partnered to integrate AI technology into Digital One banking products for enhanced customer service. AI agents handle routine inquiries, escalating complex issues to human agents. The technology allows staff to focus on complex interactions, reducing wait times and improving issue resolution rates.

The AI system operates across various platforms, offering account inquiries, transaction support, and basic financial advice. Glia CEO highlights the balance between efficiency and experience. FIS previously launched the Money Movement Hub for streamlined payment processing. The collaboration aims to revolutionize customer service in banking.

Read more at Yahoo Finance: FIS integrates Glia’s AI to improve customer service in banking