In Bengaluru, LimeChat is developing AI chatbots to revolutionize customer service, potentially reducing the need for workers by 80% to handle 10,000 monthly queries. This shift in India’s IT sector towards automation and AI is impacting jobs and driving the growth of the global conversational AI market.

India’s government is optimistic about AI’s impact on job creation, but critics warn of insufficient preparation for workforce displacement. The country’s IT sector, which employs 1.65 million in business process management, is seeing a decline in hiring due to automation, despite a growing need for AI coordinators and analysts.

Companies like LimeChat and Haptik are leveraging AI to enhance customer interactions, with LimeChat automating 5,000 jobs across India and experiencing significant revenue growth. However, challenges remain as chatbots face limitations in handling complex queries and customer preferences for human support.

The AI revolution is reshaping India’s tech industry, pushing for AI training over traditional IT skills in places like Ameerpet. Venture capitalist Vinod Khosla predicts that all IT services in India will be replaced in the next five years, highlighting the rapid pace of change and disruption.

Read more at Yahoo Finance: Meet the AI chatbots replacing India’s call-center workers