Industry insiders believe AI will not take over job roles in insurance, as insurers will be held liable for any false information given. AI is enhancing customer service with instantaneous responses and 24/7 availability. Consumers prefer AI with human agent backup for confidence. Agentic AI can make real-time decisions, improving customer service. GlobalData surveys show AI will work alongside human agents for successful customer service.

Read more at Yahoo Finance: Agentic AI will support insurance agents according to industry insiders