T-Mobile customers face price hikes and policy changes as new leadership takes over. CEO Mike Sievert steps down in November, replaced by COO Srini Gopalan. Internal documents reveal plans to make customers 100% dependent on T-Life app. T-Mobile will accept damaged devices as trade-ins, phase out LTE service, and retire JUMP! On Demand program. Customers lose $5 autopay discount loophole for credit card payments, leading to backlash on social media. T-Mobile’s decision to close the loophole aligns with rising credit card processing fees nationwide. The company reports almost 9% higher revenue in Q3 2025, with CEO Sievert boasting of success during earnings call.

Read more at Yahoo Finance: T-Mobile restricts a beloved discount, angering customers