T-Mobile, a top U.S. phone carrier, is losing customers after recent price increases and plan changes. The company’s postpaid phone churn increased by three basis points year over year in the third quarter of 2025. A recent survey by Oxio found that 90% of consumers are considering alternative carriers due to cost considerations. T-Mobile’s new CEO, Srini Gopalan, is implementing a digital transformation to address customer concerns. However, this transformation has led to layoffs at the company, with employees taking to Reddit to share their experiences. This trend follows Verizon’s decision to lay off over 13,000 employees in November.

In the tech industry, layoffs have been on the rise, with over 122,000 tech employees losing their jobs this year. U.S. job cuts across all industries have surpassed 1.1 million in 2025, with the telecommunications industry conducting the most layoffs. In November alone, U.S. employers announced 71,321 job cuts, with the telecommunications industry accounting for the most layoffs. Layoff plans have fallen in recent months, but job cuts in November exceeded 70,000, reaching levels seen only twice since 2008.

Read more at Yahoo Finance: T-Mobile quietly makes drastic decision after losing customers