Freshworks Inc. (NASDAQ:FRSH) is highlighted as a low-priced stock with high upside potential. BTIG initiated coverage with a Neutral rating, noting the company’s streamlined focus on Customer Experience/CX and Employee Experience/EX, moving away from a broad SMB app stack. Freshworks announced acquiring FireHydrant, an AI-native incident management platform used by major global brands.

The acquisition aims to merge Freshservice’s IT Service Management with FireHydrant’s IT Operations Management to create a unified AI-native ServiceOps solution. This integration provides Unified Visibility, Faster Response with AI filtering, and Proactive IT to prevent recurring outages. Freshworks Inc. focuses on providing SaaS products globally, including in North America, Europe, and Asia Pacific.

Despite the potential of FRSH as an investment, other AI stocks may offer greater upside potential with less downside risk. For those seeking undervalued AI stocks with benefits from onshoring trends, a free report on the best short-term AI stock is available. This article was originally published on Insider Monkey.

Read more at Yahoo Finance: Freshworks (FRSH) Shifts Toward Enterprise Market as BTIG Highlights Streamlined CX and EX Portfolio