Citizens Bank offers various mortgage products, including traditional loans and specialized options like HELOCs and medical professional loans. While the bank’s loan costs are slightly higher than the industry median, it provides cash rewards and assistance for down payments and closing costs. Additionally, Citizens Bank ranks well in customer satisfaction according to J.D. Power.

For first-time buyers, Citizens Bank offers FHA, VA, and 3%-down conventional loans, as well as programs with no private mortgage insurance (PMI) and closing cost assistance. The bank also provides a closing cost assistance grant for eligible first-time home buyers. Its HELOCs feature fast funding and no application or closing costs.

Citizens Bank’s HELOCs have 10-year draw periods, 15-year repayment periods, and a “GoalBuilder®” option for smaller amounts without fees. Borrowers can lock in a fixed rate on their outstanding balance and receive up to three rate locks. While there is no annual fee for the first year, a $50 yearly fee applies thereafter.

The bank’s mortgage rates are transparent, with clear displays for 15- and 30-year fixed-rate options. However, specific rates for programs like FHA or VA loans require a prequalification application. Citizens Bank received a near-median score for mortgage rates and slightly higher loan costs in 2024.

Citizens Bank’s online application process is straightforward, allowing users to get prequalified and compare loan options easily. The bank’s website offers resources like calculators, guides, and videos to assist borrowers throughout the mortgage process. Additionally, Citizens Bank ranks high in customer satisfaction and offers affordable loan options.

Read more at Yahoo Finance: Citizens Bank mortgage review 2026