From CNBC:

AT&T outage affected tens of thousands of customers nationwide due to an internal error, not a cyberattack. CEO John Stankey announced credits for impacted consumers and small business customers to compensate for the inconvenience, crediting the average cost of a full day of service.

Impacted prepaid customers may have options for compensation, but Business Enterprise, Platinum accounts, and AT&T prepaid or Cricket customers are not eligible for credits. Consumers advised to proactively request credits from AT&T, as phone and internet companies apply such compensations voluntarily without federal entitlement like in the airline industry.

Federal Communications Commission proposed rule for rebates on cable or satellite TV blackouts. Consumers encouraged to request reimbursements for service outages from their carriers to cover costs. Time is of the essence to claim compensation, as carriers may not automatically provide refunds for network disruptions.



Read more: In wake of AT&T outage, consumer advocate urge customers to ask for money back