A GlobalData survey reveals high satisfaction among individuals using remote GP services through their insurer, with 91.6% satisfied and 43.3% extremely satisfied. Covid-19 accelerated the integration of telehealth into insurance policies, making it a core function rather than a perk. Virgin Money’s removal of telehealth benefits from travel insurance may prompt customers to reassess their cover. Policyholders now see 24/7 telehealth services as a must-have, impacting customer loyalty and switching rates.

Read more at Yahoo Finance: Withdrawal of telehealth services by insurers will lead to increased churn