At the India AI Impact Summit, technology leaders in India showcased how agentic AI is transforming industries like call centers, telecommunications, and healthcare. Companies like Infosys, Persistent, Tech Mahindra, and Wipro are leading the charge in business transformation with integrated AI platforms using NVIDIA AI Enterprise software, aiming to boost India’s tech industry revenue to $500 billion by 2030.
Wipro’s AI-agent-assisted solution, powered by the WEGA platform and NVIDIA AI Enterprise software, is revolutionizing customer service for health insurance plans in the U.S. The system handles 42% of inbound calls and provides near-instant responses with sub-200-millisecond latency, improving operational efficiency and member experiences with personalized support and real-time intelligence.
Tech Mahindra is collaborating with NVIDIA to enhance AI-assisted network operations with a large telco model that generates data-driven recommendations for field technicians. By deploying NVIDIA Nemotron models and NIM microservices, Tech Mahindra aims to improve issue resolution, customer experience, and back-office efficiency in the global telecom industry, showcasing the impact of AI in transforming operations.
Infosys has developed an enterprise-grade coding small language model using the NVIDIA NeMo framework integrated within Infosys Topaz Fabric. With a focus on safety and trust, the model accelerates software delivery with frontier-grade performance, supporting agent development, code generation, refactoring, and secure-coding capabilities validated through industry benchmarks, making it deployable across various environments for software engineering workflows.
Persistent Systems, in collaboration with NVIDIA, is accelerating AI-driven molecular discovery with the GenMoIVS solution, built on the NVIDIA BioNeMo platform and NeMo Agent Toolkit. By simulating molecular behavior with high accuracy using large models, the platform enables high-throughput simulation and real-time scientific decision-making, revolutionizing early-stage drug discovery processes and improving downstream success rates for life sciences organizations.
Read more at NVIDIA: India’s Global Systems Integrators Build Next Wave of Enterprise Agents With NVIDIA AI, Transforming Back Office and Customer Support