Frontier Airlines CEO Barry Biffle raises concerns about passengers abusing airport wheelchair service.

From CNBC: 2024-05-23 19:20:15

Frontier Airlines CEO Barry Biffle raised concerns about travelers abusing wheelchair assistance services at airports. He mentioned seeing flights where 20 people requested wheelchairs but only 3 needed them. Biffle highlighted the cost to airlines, around $30-$35 per request, and the delays for genuine users. Other executives, like John Holland-Kaye of Heathrow Airport, have also noted this issue. The Department of Transportation has proposed stricter rules to protect travelers with disabilities.



Read more at CNBC: Frontier Airlines CEO said passengers abuse airport wheelchair service