Patient Experience Technology Market projected to reach USD 5.38 billion by 2032, driven by AI and cloud solutions.

From GlobeNewswire: 2025-02-24 09:01:00

The Patient Experience Technology Market was valued at USD 2.20 billion in 2023, projected to reach USD 5.38 billion by 2032 with a CAGR of 10.47%. The market growth is driven by AI and cloud-based solutions enhancing patient care and satisfaction.

Leading players in the market include PatientPop, GetWellNetwork, and Press Ganey, offering various patient experience solutions.

Software solutions accounted for the highest market share in 2023, with patient feedback and analytics dominating the market. Cloud deployment mode is preferred for its scalability and cost-effectiveness.

Hospitals were the primary end-users of patient experience technology in 2023, investing in technologies like EHR and telemedicine platforms to enhance patient care.

North America led the market in 2023, with the US focusing on patient-centered healthcare models. The Asia-Pacific region is expected to show the highest CAGR, driven by increased adoption of patient experience technologies.

Press Ganey partnered with Microsoft in February 2025 to develop AI-driven solutions to improve healthcare safety, quality, and patient experience. Microsoft and Press Ganey collaborate to enhance healthcare service delivery using AI and patient experience measurement expertise. Cerner Corporation launches a new patient engagement platform in November 2024, offering individualized care solutions, advanced analytics, and real-time feedback for improved patient engagement and satisfaction. The platform tracks patient health and behavior to address unique needs effectively.



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