1st Central integrates Clearspeed's voice-based technology for risk assessment and fraud prevention

From Yahoo Finance: 2025-03-25 12:45:00

1st Central, a UK insurer, integrates Clearspeed’s voice-based risk assessment tech into motor claims. Customers answer ‘yes’ or ‘no’ over the phone, tech analyzes responses for risk. Low-risk cases expedited, focusing on genuine claims. No reliance on historical data. Aims to improve efficiency and fraud prevention while enhancing customer experience.

1st Central’s counter fraud director emphasizes proactive fraud prevention. Clearspeed technology helps efficiently screen claims without disrupting genuine customers. CEO highlights improved customer experience and fraud prevention. Partnership aims to build trust, serve customers better, and drive long-term success. Plans to expand tech to other insurance areas.

Clearspeed’s voice analytics solution integrated by RSA Insurance in October 2024 for improved fraud detection. 1st Central to broaden use of voice risk assessment to other insurance areas. Technology aims to streamline processes, enhance fraud prevention, and maintain customer trust. Continuous innovation key to tackling fraud challenges while prioritizing customer experience.

Read more: 1st Central adopts Clearspeed voice-based technology