C.H. Robinson integrates AI successfully into shipping operations, boosting efficiency and profitability

From Yahoo Finance: 2025-04-16 11:28:00

C.H. Robinson reveals AI achievements, executing over 3 million shipping tasks with generative AI agents. The global logistics provider has spent over a decade integrating artificial intelligence at scale, launching its first AI agent in 2023. AI processes over 1 million price quotes and orders, improving efficiency in supply chains.

AI investments in less-than-truckload shipping show strong results, with monthly quote volumes increasing by at least 30%. AI agents handle appointment setting, load monitoring, and tracking updates. AI processes inbound carrier emails offering truck capacity, uploading 10 times more trucks within a month. Updates include improved appointment-scheduling AI and voice AI capability.

CEO and strategy officer transparent about digital ambitions as freight market faces challenges. Fourth-quarter 2024 earnings show strong profitability gains, with adjusted operating margin at 26.8% and North American Surface Transportation income up 41.2%. Revenue declined by 6.6% amidst a prolonged freight recession.

Read more: C.H. Robinson delivers on AI, but investors still skeptical