From Google: 2024-10-10 15:09:27

Irish-founded unicorn Intercom is replacing ChatGPT with Anthropic’s Claude for customer service chats. The decision was made to improve the quality and efficiency of customer interactions. Intercom aims to enhance the user experience while handling large volumes of inquiries. Claude will bring advanced capabilities like contextual understanding and personalized responses to the platform.



Read more at Google: Irish-founded unicorn Intercom is ditching ChatGPT for Anthropic’s Claude to handle customer service chats – Fortune